If you are not 100% satisfied with your purchase, you can return it for free and get a full refund.
Just make sure to contact us within 3 days from the day your order is delivered, and ensure that the item is in its original packaging, unworn and in the same condition you received it.
If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees incurred.
To return the item
1- Call our customer support number +971508430979 or contact us within 3 days from the day your order is delivered.
2- An email will be sent containing a pre-paid shipping label for you to print and attach to the package. A pick-up will be scheduled by one of our courier services.
3- Pack the item in its original state and packaging. Do not remove any bar code or labels on the box. Hand over the package to the courier representative.
4- Once we receive your returned item, we will inspect it and process your refund.
FAQ
In case the item you received is damaged or defective, you could return an item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
We apologize that you received a wrong item. In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with Free 3 Day Returns
If you are not 100% satisfied with your purchase, you can return it for free and get a full refund.
Just make sure to contact us within 3 days from the day your order is delivered, and ensure that the item is in its original packaging, unworn and in the same condition you received it.
If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees incurred.
Yes you can. We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees incurred. If you wish to return the item after receiving it, you have up to 3 days to return them, so long as the item is
(a) not listed in the non-returnable list
(b) not Clearance Items clearly marked as such and displaying a No-Return Policy
(c) in the same condition as received and with the original packaging box and/or packaging. In all circumstances, you can contact our Customer Service Team +971508430979 or through the Contact Us page for a return of an item or refunds.
The items that cannot be returned are-
– Clearance items clearly marked as such and displaying a No-Return Policy
– When the offer notes states so specifically are items that cannot be returned.
– Products that are fall into the below item types-
Underwear
Lingerie
Socks
Software
Music albums
Books
Swimwear
Beauty & Fragrances
Hosiery
Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items.
Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.
At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.
As per our Returns policy, you can return an item within 3 days and receive a full refund.
There may be situations in which you were not able to return items within the 3 days, in such cases please contact our Customer Service Team +971508430979 or through the Contact Us page and file a complaint. Complaints are handled on case by case basis. However, all acceptable returns as per Consumer Protection Laws will be honored outlined duration.
Refunds on your purchase are done seamlessly after we receive the return item. If you have paid through Cash on Delivery (COD) or then the money would be refunded in the form of www.medexpressuae.com credit and will be credited to your www.medexpressuae.com Account balance. From your www.medexpressuae.com Account balance, you can either easily make new purchases on www.medexpressuae.com or simply transfer the credit balance to your personal bank account. For security purposes, the name on the bank account and on your www.medexpressuae.com account must be the same.
Making a purchase less than or equal to the available www.medexpressuae.com wallet balance: If the total amount of your new purchase including the shipping charges is less than or equal to your available www.medexpressuae.com wallet balance, the system will advise you that there is enough balance in your www.medexpressuae.com wallet. You will then need to click on “Place Order” and the amount for your new purchase will be deducted from your available www.medexpressuae.com wallet balance.
At the moment, www.medexpressuae.com do not offer replacement or exchange of an item; however you can still return an item and receive a full refund. Please contact our Customer Service Team +971508430979 or through the Contact Us page to get assistance on refund process.
We accept return of item only if it is in the original box and/or packaging intact with all labels and barcodes on it, however in this case, please contact our Customer Service Team +971508430979.
At the moment, the item can be returned to us only though one of our assigned courier services who would contact you will contact you within 3-5 days from the day you requested a return.
You can return an item for FREE. www.medexpressuae.com pays for all the shipping charges and will refund your amount in full.
Once you place a request to return an item, the pre-paid shipping label / Air Waybill will be sent to you in your email to ensure you can return the item for FREE.
