All warranty periods indicated are from www.medexpressuae.com, unless otherwise noted, and are limited by the manufacturer’s warranty policies. Actual manufacturer warranty periods may vary depending on product and manufacturer and may be longer than the warranty period covered by www.medexpressuae.com. Please refer to the manufacturer’s website or product manuals/packaging for more information.

Generally, the manufacturer’s limited warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, any damage, etc. In no way does www.medexpressuae.com warrant any product for fitness of use or for representations made by the manufacturer.

To receive warranty service on your product, you must contact www.medexpressuae.com by phone or email to address the problem. Our technical support team will be registering your complain and providing you a Tracking number which will be used for further services.

After receiving Tracking number, you will be required to ship the defective item back to www.medexpressuae.com with the tracking number marked or labeled on the package. Also include a copy of your invoice and any email correspondence you have had with our support staff. www.medexpressuae.com recommends that appropriate measures are taken to safeguard the product from damage during shipping, as www.medexpressuae.com does not warrant a physically damaged product. www.medexpressuae.com does not accept packages sent collect or COD. The customer must pay for shipping and provide the necessary information and receipt for reimbursement, if applicable.

MOBILE PHONES, SMART PHONES STANDARD RETURN POLICY FOR WARRANTIED MODELS ONLY

• Return for refund within: 7 days (must be unopened, brand new condition)
• Return for replacement with in: 7 days (must be unopened, brand new condition)
• Restocking Fee:  Yes
• Warranty: 1 year
• Note: Mobile Phones or Smart Phones if we are selling with warranty, we will indicate about warranty period in invoice. If in invoice we did not indicate warranty this is meaning Mobile Phone or Smart Phone without warranty!

This is our Standard Return and Warranty policy for Warrantied Mobiles Phones, Smart Phones. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But in case wrong information about faulty of items, customer will be charged AED 50/- for pick & drop service.

The following conditions are not acceptable for return, warranty and replacement.

• Any physical damage
• In invoice not indicated warranty period
• Mobiles Phones, Smart Phones that are missing the manufacturer label containing model number and part number
• Mobiles Phones, Smart Phones that are missing the manufacturer warranty label
• Mobiles Phones, Smart Phones that were missing parts, box, headphones or any other accessories from the original box
• Returned without original invoice
• Mobiles Phones, Smart Phones which not satisfying manufacturer warranty policy
• Mobiles Phones, Smart Phones which is not satisfying Customer Satisfaction policy

DIGITAL AND DSLR CAMERAS STANDARD RETURN POLICY FOR WARRANTIED MODELS ONLY

• Return for refund within: 7 days
• Return for replacement with in: 7 days
• Restocking Fee:  Yes
• Warranty: 1 year

This is our Standard Return and Warranty policy for Warrantied Cameras. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But in case wrong information about faulty of items, customer will be charged AED 50/- for pick & drop service.

The following conditions are not acceptable for return, warranty and replacement.

• Any physical damage
• Cameras that are missing the manufacturer label containing model number and part number
• Cameras that are missing the manufacturer warranty label
• Cameras that were missing parts, box, headphones or any other accessories from the original box
• Returned without original invoice
• Cameras which not satisfying manufacturer warranty policy
• Cameras which is not satisfying Customer Satisfaction policy